Terms & Conditions
Last updated: November 2025
Welcome to Carriage Hill & Co. (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be bound by these terms.
If you do not agree with any part of these Terms, please discontinue use of our website.
1. Use of Our Website
You may use our website for personal, non-commercial purposes only.
You agree not to:
- Interfere with site functionality or security
- Attempt to access restricted areas or data
- Use automated tools (bots, crawlers, scrapers) without permission
- Use the website for unlawful or harmful activities
We may suspend or restrict access to users who violate these terms.
2. Product Availability & Descriptions
We make every effort to ensure that product descriptions, specifications, and images accurately represent our timepieces.
However:
- Colors and finishes may appear differently due to screen variations
- Product availability is not guaranteed
- We reserve the right to modify or discontinue products at any time without notice
If a product becomes unavailable after you place an order, we will contact you with alternatives or issue a refund.
3. Pricing & Payments
All prices displayed on our website are in the currency indicated at checkout.
By placing an order, you confirm that:
- You are authorized to use the selected payment method
- The payment information provided is accurate
We reserve the right to correct pricing errors, cancel fraudulent orders, or refuse transactions that violate our policies.
Your payment provider may apply additional fees depending on your location or currency.
4. Order Acceptance
Your order is considered accepted once:
- Payment is successfully processed, and
- You receive an order confirmation email
We reserve the right to cancel or refuse orders for reasons including:
- Suspected fraud
- Incorrect billing or shipping information
- Product unavailability
- Violation of these Terms
If your order is cancelled after payment, we will issue a full refund.
5. Shipping & Delivery
Shipping timelines, delivery expectations, and costs are detailed in our Shipping Policy.
By placing an order, you acknowledge that:
- Delivery times are estimates and not guaranteed
- Customs delays may occur for international shipments
- You are responsible for providing an accurate and complete shipping address
Risk of loss passes to you upon the carrier’s confirmation of delivery.
6. Returns, Refunds & Exchanges
Our Refund & Return Policy explains the conditions and process for returning or exchanging items.
Returns may be rejected if:
- Items show signs of wear
- Packaging or accessories are missing
- The return falls outside the allowed timeframe
Refunds are issued only to the original payment method.
7. Warranty
Carriage Hill & Co. watches include a 2-year manufacturer’s guarantee covering defects in materials or craftsmanship.
This warranty does not cover:
- Wear and tear
- Cosmetic scratches
- Battery replacement
- Water damage from misuse
- Damage caused by accidents, impact, or unauthorized repairs
Full details are provided in our Warranty Policy.
8. Intellectual Property
All content on our website — including images, product designs, text, logos, and trademarks — is owned or licensed by Carriage Hill & Co.
You may not:
- Copy
- Modify
- Reproduce
- Distribute
- Sell
- Create derivative works
…without our written permission.
9. Privacy & Data Protection
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store, and protect your information.
By using our website, you consent to our data-handling practices as described in the policy.
10. Accounts & Security
If you create an account:
- You must keep your login credentials confidential
- You are responsible for any activity under your account
- You agree to notify us immediately of unauthorized access
We are not liable for losses resulting from unauthorized use of your account.
11. Third-Party Links
We may include links to external websites for your convenience.
We are not responsible for:
- Their content
- Their privacy practices
- Their security
- Any damages or losses arising from your use of those sites
Use of third-party sites is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law:
- Carriage Hill & Co. is not liable for indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free website access
- Our maximum liability for any claim relating to a purchase is limited to the amount you paid for the product
Some regions impose certain limitations—your rights may vary by location.
13. Indemnification
You agree to indemnify and hold harmless Carriage Hill & Co. from any claims, damages, losses, or liabilities arising from:
- Your use of the website
- Violation of these Terms
- Misuse of our products
- Infringement of third-party rights
14. Changes to These Terms
We may update these Terms & Conditions at any time.
Changes take effect once posted on this page with an updated date.
Continued use of our website after changes means you accept the revised terms.
15. Governing Law
These Terms & Conditions are governed by the laws of:
New York, USA, without regard to conflict-of-law principles.
If your region requires local consumer-rights protections, those rights will apply in addition to these Terms.
16. Contact Us
If you have questions or concerns about these Terms & Conditions, contact us:
Carriage Hill & Co.
347 Fifth Avenue, Suite 1402
New York, NY 10016, USA
Email: support@carriagehillco.com