Shipping Policy

This page sets out the shipping policy that applies to customers that make a purchase at Carriage Hill & Co. If you have any questions, please contact our customer service team on +1 888 987-7009 or info@carriagehillco.com.

Shipping Options & Delivery Costs

We offer free shipping on select items within 50 states in the United States. We also offer the following shipping options – you will be asked to select a shipping method at checkout.

  • FedEx Standard Overnight
  • FedEx 2 Day
  • FedEx Ground

Order Processing Time

All orders placed before 3 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry, but we do not ship to P.O. boxes.

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant, and we are unable to calculate these for you. International shipping typically takes between 5 and 10 days. We offer the following shipping options:

  • FedEx International Economy
  • FedEx International Priority

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase, however all returns must be made within 15 days of purchase and in the original package with proof of purchase.