Privacy Policy
Last updated: November 2025
Carriage Hill & Co. (“we,” “our,” or “us”) respects your privacy and is committed to handling your information responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase, regardless of where you are located.
1. Information We Collect
We collect information in the following ways:
Information you provide
- Full name
- Email address
- Phone number
- Shipping and billing details
- Order information
- Messages or enquiries sent through our contact forms or support channels
Information collected automatically
When you browse our site, we may collect:
- IP address
- Device and browser details
- Pages viewed and actions taken
- Time spent on the website
- Cookies and similar tracking technologies
Purchase and account activity
When you place an order or create an account, we collect:
- Products selected
- Payment confirmation details from our secure payment partners
- Delivery status updates
We do not store or have access to your full payment card numbers.
2. How We Use Your Information
We use your information to:
- Process orders and manage deliveries
- Respond to enquiries and provide support
- Improve website performance and user experience
- Communicate order updates and important notices
- Send marketing communications if you choose to receive them
- Prevent fraudulent activity and maintain platform security
3. Lawful Basis for Processing (For EU/UK Visitors)
For visitors from the EU and UK, we process personal information under the following bases:
- To fulfil a contract (e.g., processing your order)
- With your consent (e.g., marketing emails)
- To meet legal obligations
- For legitimate business interests such as improving our services and maintaining website security
4. Sharing Your Information
We do not sell your data.
We only share information with trusted third parties who help us operate our business, including:
- Payment processors
- Shipping and logistics partners
- Web hosting and analytics providers
- Email service providers
These partners only receive the information required to perform the agreed services on our behalf.
We may also share information if required by law or to protect our rights.
5. International Transfers
Because we serve customers globally, your information may be processed in countries outside your region. When this happens, we take reasonable steps to ensure that your information remains protected through secure systems and agreements with our service providers.
6. Cookies and Tracking Technologies
Cookies help us understand how visitors use our site and improve your browsing experience. You can manage cookie settings through your browser. Some features may not function correctly without them.
A detailed Cookie Policy can be provided if needed.
7. Data Retention
We keep personal information for as long as:
- It is needed to provide our services
- Required by law
- Necessary to resolve disputes or support record-keeping
You may request deletion at any time unless we are required to keep certain information.
8. Your Rights
Depending on your location, you may have the right to:
- Access the information we hold about you
- Request corrections
- Request deletion
- Request a copy of your data
- Object to certain forms of processing
- Limit how we use your data
- Withdraw consent for marketing
To exercise any of these rights, email support@carriagehillco.com.
9. Children’s Privacy
Our products and website are intended for adults. We do not knowingly collect information from anyone under 18.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before sharing any information.
11. Keeping Your Information Secure
We use technical and organizational safeguards to protect your data. While no online system can be guaranteed risk-free, we take appropriate steps to reduce the risk of unauthorized access.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
13. Contact Us
If you have questions or requests regarding this policy, contact us:
Carriage Hill & Co.
347 Fifth Avenue, Suite 1402
New York, NY 10016, USA
Email: support@carriagehillco.com