Shipping Policy
Last updated: November 2025
Carriage Hill & Co. (“we,” “our,” or “us”) ships worldwide. This Shipping Policy outlines how orders are processed, the shipping options available, and what customers can expect after a purchase.
1. Order Processing
- Orders are processed Monday to Friday, excluding public holidays.
- Processing typically takes 1–3 business days before dispatch.
- Orders placed after business hours or on weekends will be processed on the next business day.
If we anticipate delays due to high order volume or stock movement, we will notify you promptly.
2. Shipping Methods & Delivery Times
We offer several shipping options depending on your location:
Domestic Shipping (within the same country as the dispatch location)
Estimated delivery: 2–5 business days
(Exact timing may vary based on carrier and destination.)
International Shipping
Estimated delivery: 5–14 business days
(Transit time depends on customs clearance, carrier operations, and destination country.)
Expedited shipping options may be available at checkout in select regions.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Shipping method selected
- Order weight and dimensions
Any applicable customs duties, VAT, import taxes, or clearance fees are not included in our shipping charges unless stated otherwise. These fees are determined by your local customs authority.
4. Customs, Duties & Taxes
International customers are responsible for:
- Import duties
- Taxes
- Customs clearance charges
- Any additional fees as required by local regulations
Please check with your local customs office for details before placing an order.
If a package is returned to us due to unpaid duties or refusal to accept delivery, reshipment fees may apply.
5. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier name
- Link to track your shipment
Please allow 24–48 hours for tracking information to update.
6. Delivery Issues
Delayed or Lost Shipments
If your order is delayed or appears lost in transit, contact us at support@carriagehillco.com, and we will work with the carrier to investigate.
Undeliverable Addresses
We are not responsible for failed deliveries due to:
- Incorrect or incomplete address details
- Recipient unavailable to receive the package
- Local delivery restrictions
If the package is returned to us, reshipment fees may apply.
Stolen or Missing Deliveries
If tracking shows your order as delivered, but you cannot locate it:
- Check with neighbors or building management
- Verify the delivery address
- Contact the carrier for delivery confirmation
If the package cannot be recovered, contact us for assistance.
7. Packaging & Presentation
All Carriage Hill & Co. watches are packaged in premium protective boxes designed to keep your timepiece safe during transit.
Orders may ship in one or multiple parcels depending on product availability and order size.
8. Changes to Your Shipping Information
If you need to update your shipping address, email support@carriagehillco.com
before your order ships. We cannot redirect packages once they have been dispatched.
9. Contact Us
If you have questions about your shipment, delivery options, or order status, contact us at:
Carriage Hill & Co.
347 Fifth Avenue, Suite 1402
New York, NY 10016, USA
Email: support@carriagehillco.com